What Can Be Returned:

Saunas and Accessories: Whether it’s a full sauna or a little extra, we’ve got you covered.

30-Day Window: You have 30 days from the delivery date to start the return process.

Restocking Fee:

A 15% restocking fee applies to all returns. This fee helps us cover the costs of processing and inspecting returned items.

Shipping Costs:

Returns will require freight shipping via LTL. Customers are responsible for return shipping costs, but we can assist with scheduling a pickup. If you need more than just having the pallet picked up, let us know, and we can coordinate white glove pickup and packing services. Please return items in their original packaging to ensure they arrive safely.

How to Return:

Reach Out to Us: Contact our Customer Support Team to get a Return Authorization (RA) number and return instructions.

Pack It Up: Securely pack the item in its original packaging or a suitable alternative.

Ship It Back: Ship the return to the address provided by our Customer Support Team, including the RA number on the package for easy identification. We can assist with scheduling LTL freight shipping.

Inspection and Refund: Once we receive your return, we’ll inspect it to ensure it meets our criteria. Please allow 7-10 business days for the refund to be processed.

Confirmation and Refund: We’ll notify you by email once your refund is processed. Refunds will be issued via check, so please ensure we have your correct mailing address.

Need Help?

If you have any questions or need assistance, our Customer Support Team is here to help. Call us at (512) 737-4173.